Passenger Experience

SVO launches automated photo studio

A fully automated photograph studio – LiloPhoto – has been unveiled in Terminal B at Sheremetyevo International Airport in Moscow

Vienna debut for Zzzleepandgo pods

Sixteen sleeping pods have been installed in Terminal 3 at Vienna International Airport

Clear buys virtual queuing firm

Secure identity specialist Clear has acquired Whyline, a provider of virtual queuing and appointment technology, in an all-cash transaction

marhaba brings Meet & Greet to Oz

Airport hospitality specialist marhaba, part of dnata, has launched its Meet & Greet Services
in Australia

Changi launches short films

Changi Airport Group has launched ‘Where Dreams Take Flight: Singaporean Short Stories’, three short films created with local filmmakers

Athens measures emotional engagement

Athens International Airport has partnered with PathosAI to measure passengers’ emotional engagement in the context of the pandemic

Reservation pilot launches at MCO

Passengers departing Orlando International Airport will be able to reserve their spot in security screening lines pre-arrival at the terminal

Europe’s first Centurion Lounge opens at LHR

The first American Express Centurion Lounge in Europe has opened in Terminal 3 at London Heathrow Airport

PHL launches kerbside meal pick-up facility

PHL Food & Shops, the Philadelphia International Airport concessions programme, is now offering kerbside pick-up for food and retail items

Dubai Airports and Servy launch DXB&more

Dubai Airports and hospitality IT specialist Servy, have launched DXB&more, an ordering service that does not require users to download an app

Bristol introduces passenger experience improvements

The hub has partnered with Develop Consulting to help create a seamless and stress-free journey

Clark International to introduce Collins Aerospace suite

The implemented solutions are set to help streamline passenger processing, whilst supporting social distancing measures and contactless services